This place was the most comfortable place I've ever shopped for a car! We dealt with Marisa, probably the best person I've ever consulted with in buying a car -- no pressure just a genuine person. From sales to finance to maintenance, I don't think I've ever had a better experience in my life. The whole place with nothing but smiles and exude customer service at its finest. Absolutely love my car!! I would recommend this place to anyone who's trying to buy a used car from a family-owned dealership that simply just stands behind their clients. Thanks Alliance and Marisa!!!!
Very pleased with their service. They were very nice and worked with us on price. To make the deal more fair coil overs were added in to make the price of the car very worth it. The car has some work being done to it by them as well. Once I receive the car I will write another review!
Drove 4 hours to purchase a vehicle from Alliance Auto Group. The whole process leading up to the purchase was fantastic. The whole staff went above and beyond to help make the transaction as easy as possible. Definitely a great place to buy a vehicle.
WARNING-have vehicle inspected by a mechanic before you purchase from Alliance Auto Group. I bought a Ford Raptor from Alliance Auto Group in September 2018. I took it to the Ford service center a few days after the purchase and they informed me that I needed to replace both lower ball joints and that the heater didn't work on the driver side of the vehicle. The ball joints cost a little over $1000. I didn't have them fix the heater. Even after replacing the ball joints, the truck rode very rough. I've put about 2000 miles on the truck since I bought it. Last week, the ride got so rough that I couldn't drive the truck over about 45mph due to intense shaking. I took it onto a shop to have the tires balanced and the alignment done. The guys at the shop asked me for the lug nut key to get the lug nuts off. I realized that Alliance hadn't provided the key, so I reached out to see if they still had it. Alliance let me know that they had several lug nut keys at the dealership that they had forgotten to include when people purchased from them. I asked if I could come by to take a look and they didn't respond, so I had to have the shop cut the lug nuts off the truck. This cost $150. Once the shop cut the lug nuts off, they tried to balance the tires. The shop was unable to balance the tires because Alliance had put cheap, remolded tires on the truck. Remolded tires are used tires that have had some rubber added. The shop explained that the remolded tires would not balance and that they would be dangerous to drive on. They recommended that I purchase new tires asap ($1500). They also informed me that the engine is misfiring and that the truck is leaking transmission fluid. Once I found out how many problems there were, I reached out to Alliance to see if they would help with any of the repairs or help me get safe tires. The sales rep rushed me off the phone and said he would "look into it." That was a few days ago and I haven't heard anything. Meanwhile, the truck is unsafe to drive...
Throughout the whole transaction, Sha Islam (operations manager at AAG) was professional, courteous and understanding (hence the 5-star review). I look forward to doing business with him again, and will mention his store to contacts in my vast professional automotive network I've developed over the past 15 years.