These guys are INCREDIBLE!!!!!! I literally watched them jump through hoops to help me get my car. Best customer service I’ve seen between MD and VA
A superb company to deal with. Hector is a super awesome guy, very honest and sincere. No hidden tricks or fees, car is exactly as described. We will definitely look to purchase from Alliance Auto Group again for our next used car. I challenge anyone to find a more trustworthy car dealer...
I have had possibly the worst experience ever at the dealership. My VW GTI broke within 2 days and then broke again about 5 days later on i95. I've contacted them numerous times about the issues along with sending emails of the parts that failed. First it was a thermostat then it was a water pump. The thermostat wasn't a big job, took a out 2.5hrs but the water pump was a 8hr job of me dropping the engine 6inches on a Jack stand to access the water pump and finding out a hex bolt had been previously striped. They seemed to have cared at the beginning of this issue but then after time has passed and I continued to contact them about said issues they could care less about returning a phone call. Take your business elsewhere, you'll thank me later.
My son and I were treated by a small family team of friendly and helpful gentlemen who, never once used high pressure tactics. They wouldn't even take our $500 deposit because they trusted us to return later; complete with loan documents, to purchase the car we we're showing interest in... A used Subaru Impreza WRX. I sent my son in with the cash as we were leaving to pick up the loan docs but they wouldn't take it which shocked me. I can add that, unlike normal, large-scale dealerships, where the experience is very different, I will be back to do business with this company. Primarily because of the tightnkit family run operation they instill.
Fantastic experience! The dealer was very helpful, and eager to share all the knowledge they had on the used car I bought. These guys are more the only dealer I would recommend to a friend.