Very pleased with their service. They were very nice and worked with us on price. To make the deal more fair coil overs were added in to make the price of the car very worth it. The car has some work being done to it by them as well. Once I receive the car I will write another review!
WARNING-have vehicle inspected by a mechanic before you purchase from Alliance Auto Group. I bought a Ford Raptor from Alliance Auto Group in September 2018. I took it to the Ford service center a few days after the purchase and they informed me that I needed to replace both lower ball joints and that the heater didn't work on the driver side of the vehicle. The ball joints cost a little over $1000. I didn't have them fix the heater. Even after replacing the ball joints, the truck rode very rough. I've put about 2000 miles on the truck since I bought it. Last week, the ride got so rough that I couldn't drive the truck over about 45mph due to intense shaking. I took it onto a shop to have the tires balanced and the alignment done. The guys at the shop asked me for the lug nut key to get the lug nuts off. I realized that Alliance hadn't provided the key, so I reached out to see if they still had it. Alliance let me know that they had several lug nut keys at the dealership that they had forgotten to include when people purchased from them. I asked if I could come by to take a look and they didn't respond, so I had to have the shop cut the lug nuts off the truck. This cost $150. Once the shop cut the lug nuts off, they tried to balance the tires. The shop was unable to balance the tires because Alliance had put cheap, remolded tires on the truck. Remolded tires are used tires that have had some rubber added. The shop explained that the remolded tires would not balance and that they would be dangerous to drive on. They recommended that I purchase new tires asap ($1500). They also informed me that the engine is misfiring and that the truck is leaking transmission fluid. Once I found out how many problems there were, I reached out to Alliance to see if they would help with any of the repairs or help me get safe tires. The sales rep rushed me off the phone and said he would "look into it." That was a few days ago and I haven't heard anything. Meanwhile, the truck is unsafe to drive...
Great experience from beginning to end! Got a great car for a fair price. They were helpful and honest. They went out of their way to take care of me. Ordered and replaced a fog light for me that had a crack in it. Did every recommend maintenance that was coming up for me as well. Absolutely love my car! Thanks Alliance Auto!
I am so happy I was introduced to the Alliance Auto Group team! When buying my 2012 335ix bmw they were very honest. They educated me about the car I was buying and told me how I can maintain it. At Alliance Auto Group they don't only sell cars. They really value each customer as long term clients. They have in shop mechanics and offer maintenance fixes! The whole team is SO helpful and caring. Everytime I pop in for maintenance whether it be brakes, oil change, 80k tune up, the whole staff makes me feel like family! I always know my car is in good hands here. I highly recommend Alliance Auto Group to anyone car shopping or needs a trusty mechanic. Thank you Alliance Auto Group team for all that you do!!!!
I am not one to write reviews, but this one l most do because am highly impressed. The Alliance auto Group has been awesome on all levels, from making me a good deal and following through to make my experience a comfortable and great one. I can't go into details but l will totally recommend this dealership to anyone. I say a big thank you to all the handsome guys, Sha, Jay and others, not forgetting the very beautiful Melissa(hope l got that right). You all are wonderful. THANK U!